High Lockout
Enn on Keston C55

Your boiler has encountered a critical system error and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault causing a boiler shutdown

What causes this fault?

This fault occurs when the boiler's internal computer experiences a major communication failure or a critical hardware error. It typically happens because the main control board can no longer safely monitor the unit's operation, leading to an immediate shutdown to prevent damage. The most common trigger is a sudden electrical surge or a terminal failure of the electronic components inside the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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