Keston C55 Fault codes & diagnostics

28 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 55 kW 2013-2021 Discontinued

Replaced by: Keston S-Series 55

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 25 High

All 28 documented codes

Tap any card for details

9 (w/ flashing b)

Your boiler has detected that it is getting too hot or does not have enough water inside, so it has safely shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Pressure sensor
  • Pump
  • Heat exchanger
B 18

Your boiler has detected that the water inside the system is dangerously hot and has shut itself down to prevent damage or potential overheating.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • Flow sensor
  • Heat exchanger thermistor
B 19

Your boiler has detected that the water returning to it has become dangerously hot, so it has safely shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Return NTC sensor
  • Pump
  • Heat exchanger

Related codes

B 24

Your boiler has detected that hot water is flowing in the wrong direction, indicating a potential issue with your heating system's circulation or internal sensors.

High Engineer only £150-300

Parts commonly replaced

  • Flow Thermistor
  • Return Thermistor
  • System Pump

Related codes

B 25

Your boiler is overheating because water isn't moving through the system fast enough, likely due to trapped air or a blockage in your pipes.

High Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • System filter
  • Diverter valve

Related codes

B 26

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose connecting two pipes near the boiler.
  2. Open the valves at both ends of the hose to allow water into the system while watching the pressure gauge on the front of the boiler.
  3. Stop filling when the needle reaches the green zone (typically between 1.0 and 1.5 bar) and ensure both valves are tightly closed.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

B 28

Your boiler has stopped working because it cannot communicate with the internal air circulation fan, which prevents the heating process from starting safely.

High Engineer only £250-450

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • PCB

Related codes

B 29

Your boiler has detected that the internal fan responsible for moving air is not communicating correctly with the main computer, preventing the boiler from firing up safely.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Fan harness/wiring loom
  • PCB

Related codes

B 30

Your boiler has detected that the water is not circulating properly around your heating system, so it has shut down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve
B 65

Your boiler is temporarily paused because it is waiting for its internal air extraction system to spin up correctly before it safely ignites.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • PCB
Showing 11–20 of 28
Blank display

Your boiler has lost power entirely, which could be due to a simple tripped switch or an internal electrical failure.

High DIY-safe £100-£350

What to check first

  1. Check if other appliances in the house have power
  2. Check your home's main fuse box for a tripped circuit breaker
  3. Ensure the boiler's isolation switch (switched spur) is turned on

Parts commonly replaced

  • Internal Fuse
  • Printed Circuit Board (PCB)
  • External Isolate Switch
E 00

Your boiler is detecting a flame inside when it should be turned off, which is a safety issue that requires the system to be shut down.

Emergency Engineer only £150-300

Parts commonly replaced

  • Ionisation probe
  • Printed Circuit Board (PCB)
  • Gas valve

Related codes

E 02

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator

Related codes

E 03

Your boiler is failing to light the flame because it cannot properly control the flow of gas.

Emergency Engineer only £250-450

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB

Related codes

E 04

Your boiler has detected that the power was turned off and back on again while it was already trying to deal with a fault, causing the system to lock itself for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E 11

Your boiler's main computer brain is experiencing an internal error and cannot operate safely, meaning you currently have no heating or hot water.

High Engineer only £300-500

Parts commonly replaced

  • Main Control Board
  • PCB

Related codes

E 12

Your boiler has detected that it is getting dangerously hot and has shut itself down to prevent damage or fire risk.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue overheat thermostat
  • Thermal fuse
  • NTC thermistor
  • Primary heat exchanger

Related codes

E 18

Your boiler has stopped working because it has detected that the water inside is significantly hotter than it should be.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Flow and return thermistor
  • Heat exchanger
E 19

Your boiler has shut down because the water returning to it is much hotter than it should be, suggesting the pump or water flow through your radiators is blocked.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Return thermistor sensor
  • System filter

Related codes

E 25

Your boiler is shutting down because the water inside isn't moving fast enough to carry the heat away, causing the temperature to spike dangerously.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve
  • Heat exchanger
Showing 21–28 of 28
E 28

Your boiler has stopped working because the internal component responsible for pushing combustion gases out of the flue cannot turn.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

E 30

Your boiler has detected that the water inside the unit is not moving fast enough, meaning it is getting too hot, too quickly.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E 31

Your boiler has stopped working because one of its internal temperature sensors is giving a false reading due to an electrical connection issue or a faulty sensor part.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness

Related codes

E 32

Your boiler has detected a faulty signal from a sensor that monitors the temperature of the water returning to the system, causing it to stop working for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness

Related codes

E 36

Your boiler has lost signal from the temperature sensor that monitors the water circulating through the system, causing it to stop.

High Engineer only £150-250

Parts commonly replaced

  • Flow thermistor
  • Wiring harness

Related codes

E 37

Your boiler has lost the signal from one of its internal temperature sensors, so it has safely shut down to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

E 44

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually two silver valves connected by a braided metal hose underneath the boiler.
  2. Gradually open the valves to let mains water into the system until the pressure gauge on the front reads between 1.0 and 1.5 bar.
  3. Close both valves firmly and check for any visible leaks around your radiators or pipework.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel
Enn

Your boiler has encountered a critical system error and has shut itself down as a safety precaution.

High Engineer only £150-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Wiring Harness
  • External Sensors

Related codes