High
E35 on Keston Celsius 25

Your boiler has detected an issue with the electrical power coming into your home, meaning the electricity speed doesn't match what the boiler needs to run safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Mains supply frequency incorrect – may be a problem with the power supply

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful