High
IGNITION LOCKOUT on Main 12 Heat ErP range

Your boiler has failed to light because it cannot detect a proper gas supply or flame, meaning it has temporarily shut itself down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Is there gas at gas valve inlet? Is there gas flow from gas valve? Is there at least 18mbar dynamic at gas valve inlet?

Shared across the 12 Heat ErP range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like IGNITION LOCKOUT: no call-out fees, no surprise bills.

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Related fault codes

All 4 fault codes on the 12 Heat ErP range

Seeing a different code? Every code this model can display, in one place.

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