Main Eco Elite System Fault codes & diagnostics

9 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 24-28 kW 2012 onwards Discontinued

The Eco Elite range comes in 4 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
8 High 1 Medium

All 9 documented codes

Tap any card for details

E20

Your boiler has lost the ability to accurately measure the temperature of the water circulating through your radiators, so it has shut down to prevent overheating.

High Engineer only £120-220 Shared across the Eco Elite System range

Parts commonly replaced

  • Central Heating NTC Sensor
  • Wiring harness

Related codes

E28

Your boiler has detected that the internal computer board installed does not match the model requirements, preventing it from functioning correctly.

High Engineer only £250-400 Shared across the Eco Elite System range

Parts commonly replaced

  • Printed Circuit Board (PCB)
E50

Your boiler has lost the ability to accurately measure the temperature of its hot water, so it has shut down to prevent overheating.

High Engineer only £120-220 Shared across the Eco Elite System range

Parts commonly replaced

  • Hot water temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

E110

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250 Shared across the Eco Elite System range

Parts commonly replaced

  • Safety thermostat
  • Pump
  • Diverter valve
  • PCB

Related codes

E119

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe Shared across the Eco Elite System range

What to check first

  1. Locate the filling loop (usually a silver braided hose under the boiler)
  2. Open the valves to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar
  3. Close the valves tightly and restart the boiler

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel
E125

Your boiler is struggling to pump water around your heating system, so it has safely shut down to prevent overheating.

High Engineer only £150-300 Shared across the Eco Elite System range

Parts commonly replaced

  • Central heating pump
  • Diverter valve
  • System filter

Related codes

E131

Your boiler has lost power while trying to recover from an earlier error, meaning it has simply switched itself off to protect itself.

Medium DIY-safe £90-180 Shared across the Eco Elite System range

What to check first

  1. Locate the boiler power switch or fuse spur near the unit and turn it off.
  2. Wait 60 seconds for the internal memory to clear.
  3. Turn the power back on and see if the boiler restarts automatically.

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Power supply cable

Related codes

E133

Your boiler is failing to ignite because it is not receiving enough gas or is unable to maintain a flame, causing it to stop working for safety reasons.

High Engineer only £120-250 Shared across the Eco Elite System range

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Condensate trap
  • PCB

Related codes

E160

Your boiler has detected that the internal fan responsible for safely venting exhaust gases is not working correctly, so it has shut down to prevent any unsafe operation.

High Engineer only £180-350 Shared across the Eco Elite System range

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes