Main System 18 HE Fault codes & diagnostics

14 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 18 kW 2006-2010 Discontinued

Replaced by: Main Eco System

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 12 High 1 Medium

All 14 documented codes

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20

Your boiler has stopped working because it cannot light the flame, which is sometimes caused by a blockage in the waste-water pipe.

High Engineer only £120-250

Parts commonly replaced

  • Condensate trap
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

21

Your boiler has detected that it is running too hot and has automatically shut down to prevent damage or dangerous overheating.

Emergency Engineer only £150-300

Parts commonly replaced

  • Safety Thermostat
  • Pump
  • Diverter Valve
  • Heat Exchanger
23

Your boiler is struggling to push water around the system, likely because the water pressure has dropped too low or the pump is stuck.

High DIY-safe £120-250

What to check first

  1. Check the pressure gauge on the front of the boiler; if it is below 1 bar, find the filling loop underneath the boiler.
  2. Open the filling loop valves to let water in until the needle reaches 1.5 bar, then close the valves tightly.
  3. Reset the boiler using the reset button on the control panel.

Parts commonly replaced

  • Central Heating Pump
  • Pressure Relief Valve
  • Pressure Sensor

Related codes

24

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside the system.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
25

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside the system.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
E20

Your boiler has stopped heating your home or water because it is failing to receive a proper temperature signal from its internal sensor.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

E28

Your boiler's computer system does not recognise the specific electronic board installed, preventing the unit from operating correctly.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness
E50

Your boiler has lost its ability to accurately measure the temperature of the water used for your taps, causing it to shut down for safety reasons.

High Engineer only £120-£200

Parts commonly replaced

  • Hot water NTC sensor
  • Wiring harness
E110

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Safety Thermostat
  • Pump
  • Diverter Valve
  • Heat Exchanger

Related codes

E119

Your boiler has stopped working because the water pressure inside the system has dropped too low.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop, usually two silver flexible hoses with small valves underneath the boiler.
  2. Open the valves slowly to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly to stop the flow once the correct pressure is reached.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Filling loop
E125

Your boiler is struggling to move water around your heating system, which is keeping it from heating your home properly.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E131

Your boiler has lost power while it was already trying to report a different error, meaning the system is currently confused and needs a manual reset to restart correctly.

Medium DIY-safe £80-£150

What to check first

  1. Locate the reset button or dial on the front of your boiler control panel.
  2. Hold the reset button for 3 to 5 seconds until the display clears.
  3. Wait a few minutes to see if the boiler initiates a new start-up sequence.
  4. If the code returns, try switching the boiler off at the fused spur for 60 seconds before turning it back on.

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E133

Your boiler has stopped working because it cannot detect a flame or is not receiving a steady supply of gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E160

Your boiler has detected that the internal fan responsible for safely venting fumes is not spinning or communicating correctly, so it has shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)