High Lockout
E110 on Potterton Assure Combi / System

Your boiler has shut down because it grew too hot too quickly, usually because the water inside isn't circulating properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler Max temperature exceeded for gradient (or overtemperature) Probable pump jammed or air in the circuit or Safety thermostat sensor tripped

What causes this fault?

This fault happens when the water inside the boiler gets too hot too quickly, triggering a safety shut-off to prevent damage. It is usually caused by a blockage or a pump failure that stops the water from moving through the system and carrying the heat away. Common culprits include a seized pump, a buildup of air in the pipes, or a physical blockage like limescale or sludge.

This fault is frequently seen in autumn when the heating is turned on for the first time after summer, as the internal pump can become seized during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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