Potterton Assure Combi / System Fault codes & diagnostics

28 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystem Natural GasLPG 25-36 kW 2018-present
GC Numbers 47-393-5447-393-5547-393-5641-393-4841-393-49

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24 High 3 Medium 1 Low

All 28 documented codes

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E09

Your boiler has lost communication with its gas control unit, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £120-280

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • Main PCB

Related codes

E10

Your boiler has lost signal from the sensor that monitors the temperature outside your home, usually because of a wiring fault or a broken sensor.

Low Engineer only £90-160

Parts commonly replaced

  • External temperature sensor
  • Wiring harness

Related codes

E12

Your boiler is struggling to pump water around the system, often because the water pressure is too low or there is a blockage or air bubble preventing flow.

High DIY-safe £100-250

What to check first

  1. Check the pressure gauge on the front of the boiler and top it up to 1.5 bar if it is low.
  2. Ensure all radiator valves are fully open.
  3. Try bleeding your radiators to remove any trapped air.
  4. Reset the boiler to see if the fault clears.

Parts commonly replaced

  • Differential flow switch
  • Circulation pump
  • Central heating filter (cleaning)

Related codes

E13

Your boiler has detected that water is still circulating or a sensor is stuck even when the pump should be off.

High Engineer only £120-250

Parts commonly replaced

  • Differential pressure switch
  • Circulating pump
  • Hydraulic block

Related codes

E15

Your boiler has detected an electronic communication error with the gas valve, meaning it cannot safely light the burner to provide heat or hot water.

High Engineer only £220-£380

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E20

Your boiler has lost its ability to accurately measure the temperature of the water used to heat your radiators, meaning your heating will likely stop working.

High Engineer only £90-180

Parts commonly replaced

  • Central Heating NTC Sensor
  • Sensor Wiring Harness

Related codes

E28

Your boiler has stopped working because a sensor that monitors the temperature of the exhaust gases has failed or is reporting an error.

High Engineer only £120-£190

Parts commonly replaced

  • Flue NTC sensor
  • Wiring harness

Related codes

E40

Your boiler has detected an issue with the sensor that monitors the temperature of the water returning from your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating Return NTC Thermistor
  • Wiring Harness

Related codes

E50

Your boiler's temperature sensor for hot water has developed a fault or a loose connection, meaning the system cannot accurately measure how hot the water is.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW NTC thermistor sensor
  • Wiring harness

Related codes

E109

Your boiler has detected that water is not circulating correctly before the burner lights, which usually means there is a blockage or a pump issue.

High DIY-safe £180-350

What to check first

  1. Ensure your radiator valves are open to allow water flow
  2. Check that the boiler pressure is between 1 and 1.5 bar on the gauge
  3. Restart the boiler by pressing the reset button for five seconds

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger (Descaling)
  • Flow Temperature Sensor

Related codes

Showing 11–20 of 28
E110

Your boiler has shut down because it grew too hot too quickly, usually because the water inside isn't circulating properly.

High DIY-safe £100-£280

What to check first

  1. Wait for the boiler to cool down completely
  2. Check that all radiator valves and the boiler isolation valves are fully open
  3. Press the Reset button for five seconds
  4. Gently bleed your radiators to remove any trapped air pockets

Parts commonly replaced

  • Circulating Pump
  • Overheat Thermostat
  • Main Heat Exchanger (if scaled up)

Related codes

E118

Your boiler has detected that there is not enough water pressure in the system to operate safely, causing it to shut down.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath or near the boiler.
  2. Slowly open the one or two taps on the filling loop until you hear water flowing.
  3. Monitor the pressure gauge and close the taps when the needle reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes

E125

Your boiler is struggling to move heated water through the system effectively, which is causing it to stop for protection.

High DIY-safe £180-450

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1 and 1.5 bar on the gauge
  3. Bleed your radiators to remove any trapped air pockets

Parts commonly replaced

  • Circulation Pump
  • Plate Heat Exchanger
  • Diverter Valve

Related codes

E128

Your boiler has lost its flame multiple times during operation and has safely shut down to prevent a malfunction.

High Engineer only £120-350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E129

Your boiler is starting up but struggling to keep the flame alight, causing it to shut down for safety purposes.

High Engineer only £120-300

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Spark generator

Related codes

E130

Your boiler has shut down because a safety sensor has detected that the exhaust gases are getting too hot, which can be caused by a blockage or an internal component failure.

High Engineer only £120-250

Parts commonly replaced

  • Flue Thermistor (NTC)
  • Heat Exchanger
  • Main PCB

Related codes

E133

Your boiler has failed to light a flame, which is usually caused by a temporary interruption in the gas supply or a frozen condensation pipe.

High DIY-safe £100-£250

What to check first

  1. Check that your gas meter has credit and the isolation valve is open
  2. If it is freezing outside, check if the plastic condensation pipe leading outdoors is frozen and thaw it with warm water
  3. Press and hold the 'Reset' button for five seconds to restart the ignition sequence

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe

Related codes

E134

Your boiler is trying to start but cannot detect a flame, meaning it is failing to ignite after several attempts.

High DIY-safe £120-£350

What to check first

  1. Check if other gas appliances, like a cooker, are working to confirm gas is reaching the property
  2. Ensure your gas meter has credit if you use a pre-payment meter
  3. Check that the gas emergency control valve is in the 'on' position
  4. Press the reset button for five seconds

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensing probe
  • Printed Circuit Board (PCB)

Related codes

E135

Your boiler has lost its gas supply or detected an internal error, causing it to shut down for safety.

High DIY-safe £100-280

What to check first

  1. Check that your gas emergency control valve is in the open position
  2. If you have a prepayment meter, ensure you have credit and that the meter is not locked
  3. Check if other gas appliances, like a hob, are working to confirm gas flow
  4. Reset the boiler by turning the selector switch to 'R' for five seconds

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • PCB

Related codes

E154

Your boiler has detected that water is circulting poorly or heating up too quickly, causing the temperature sensors to provide unusual readings.

High Engineer only £120-£280

Parts commonly replaced

  • Flow Temperature Sensor
  • Return Temperature Sensor
  • Circulation Pump

Related codes

Showing 21–28 of 28
E160

Your boiler has detected an issue with its internal fan, which means it cannot safely exhaust fumes and has stopped working as a safety precaution.

High Engineer only £200-£450

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E163

Your boiler has detected a problem with the sensor that monitors the temperature of your hot water, meaning you likely have no hot water or it is inconsistent.

Medium Engineer only £90-£160

Parts commonly replaced

  • Domestic Hot Water NTC Sensor
  • Connecting Wiring Harness

Related codes

E270

Your boiler has detected that there is not enough water circulating inside it while the burner is on, causing it to overheat rapidly and shut down for safety.

High DIY-safe £100-350

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.
  2. If the pressure is low, use the filling loop underneath the boiler to top it up.
  3. Ensure all radiator valves and the main boiler isolation valves are fully open.
  4. Restart the boiler by pressing the 'Reset' button.

Parts commonly replaced

  • Circulation pump
  • Main heat exchanger
  • Flow and return thermistors

Related codes

E317

Your boiler has detected an issue with the electrical frequency coming from the mains power supply or a fault within its internal control board.

High Engineer only £100-£350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External Power Supply Connection

Related codes

E321

Your boiler has detected an issue with the sensor that monitors the temperature of your hot water, meaning your taps may not get warm.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC thermistor
  • Connecting wiring harness

Related codes

E384

Your boiler thinks a flame is present even though it hasn't been told to light, causing the system to shut down for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Flame sensing electrode
  • PCB (Printed Circuit Board)
  • Gas valve

Related codes

E385

Your boiler is not receiving enough electrical power from the mains supply to operate safely.

High Engineer only £120-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External Electrical Supply Wiring

Related codes

E430

Your boiler has detected that the water pressure is too low to operate safely and has temporarily stopped working.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath your boiler.
  2. Open the small valves on the hose slowly until you hear water entering the system.
  3. Watch the pressure gauge and close the valves once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes