High Lockout
E09 on Potterton Assure Combi / System

Your boiler has lost communication with its gas control unit, meaning it cannot safely ignite to provide heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve connection cable fault

What causes this fault?

This fault occurs when the boiler's main control board loses its electronic link with the gas valve, which is the component responsible for releasing fuel into the burner. The most common reason is a loose or damaged connection pin within the wiring harness, or an internal electronic failure within the gas valve itself that prevents it from responding to commands. Because the boiler can no longer safely regulate the flow of gas, it shuts down immediately as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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