High Lockout
E12 on Potterton Assure Combi / System

Your boiler is struggling to pump water around the system, often because the water pressure is too low or there is a blockage or air bubble preventing flow.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Differential water flow switch is still open

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough to safely carry heat away. The most common reason is that the system pressure has dropped too low, but it can also be caused by a build-up of sludge or a large air bubble trapped inside the pump. In these cases, the boiler shuts down as a safety precaution to prevent the heat exchanger from overheating.

This fault is frequently seen in autumn when heating systems are turned back on after a long summer break, as pumps can seize or air pockets can settle during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful