High Lockout
E15 on Potterton Assure Combi / System

Your boiler has detected an electronic communication error with the gas valve, meaning it cannot safely light the burner to provide heat or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault with the gas valve command

What causes this fault?

This fault occurs when the boiler's main control board loses its electronic connection with the gas valve, preventing it from sending the signal to open. The most common reason is a loose or damaged connection in the internal wiring, though it can also be triggered by a complete electronic failure within the gas valve or the circuit board itself.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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