Potterton Apollo Fault codes & diagnostics

18 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2011-2015 Discontinued

The Apollo range comes in 2 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 15 High

All 18 documented codes

Tap any card for details

15

Your boiler has detected an issue with the fuel supply system, meaning it cannot ignite safely to provide heating or hot water.

Emergency Engineer only £180-350 Shared across the Apollo range

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
20

Your boiler has lost the ability to accurately measure the temperature of the water circulating through your radiators, so it has shut down to prevent overheating.

High Engineer only £120-200 Shared across the Apollo range

Parts commonly replaced

  • Central Heating Thermistor
  • Wiring Harness

Related codes

28

Your boiler has detected a communication error with its exhaust sensor, causing it to shut down for safety reasons.

High Engineer only £150-250 Shared across the Apollo range

Parts commonly replaced

  • Flue NTC Thermistor
  • Wiring harness
  • PCB
40

Your boiler is struggling to accurately read the temperature of the water returning to it, which prevents the system from heating your home properly.

High Engineer only £120-200 Shared across the Apollo range

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness

Related codes

110

Your boiler has detected that it has become dangerously hot and has automatically shut itself down to prevent damage or fire risk.

Emergency Engineer only £150-250 Shared across the Apollo range

Parts commonly replaced

  • Safety thermostat
  • Pump
  • PCB

Related codes

125

Your boiler has detected that water is not moving effectively around your heating system, which forces the boiler to shut down to prevent overheating.

High Engineer only £150-350 Shared across the Apollo range

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • Diverter valve

Related codes

130

Your boiler has detected that the flue gases are becoming too hot, causing the system to shut down for safety reasons.

Emergency Engineer only £150-300 Shared across the Apollo range

Parts commonly replaced

  • Flue NTC Sensor
  • Primary Heat Exchanger
  • Pump

Related codes

133

Your boiler has stopped working because it cannot light the internal flame, which is likely due to the gas supply being cut off or the ignition failing to spark.

High Engineer only £120-£250 Shared across the Apollo range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

135

Your boiler has stopped working because it is failing to receive a consistent supply of gas or is struggling to ignite properly.

High Engineer only £120-250 Shared across the Apollo range

Parts commonly replaced

  • PCB
  • Gas valve
  • Ignition lead

Related codes

160

Your boiler has stopped working because it cannot detect that the internal fan, which is essential for safely exhausting gases, is running correctly.

High Engineer only £180-350 Shared across the Apollo range

Parts commonly replaced

  • Fan assembly
  • Fan harness
  • Printed Circuit Board (PCB)

Related codes

E20

Your boiler has stopped heating your home or water because it is failing to read the internal temperature correctly.

High Engineer only £120-200 Shared across the Apollo range

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness
E28

Your boiler has detected that the internal control board is not the correct version required for your specific model, preventing it from functioning safely.

High Engineer only £250-450 Shared across the Apollo range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E50

Your boiler has lost the ability to accurately measure the temperature of the hot water inside it, so it has shut down to prevent overheating.

High Engineer only £120-220 Shared across the Apollo range

Parts commonly replaced

  • Hot water NTC thermistor
  • Wiring harness

Related codes

E110

Your boiler has detected that it is overheating and has shut itself down to prevent internal damage.

High Engineer only £120-250 Shared across the Apollo range

Parts commonly replaced

  • Safety Thermostat
  • Pump
  • Diverter Valve

Related codes

E119

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150 Shared across the Apollo range

What to check first

  1. Locate the filling loop (usually a silver braided hose with one or two valves) underneath your boiler.
  2. Gradually open the valve(s) to allow mains water into the system while watching the pressure gauge on the front of the boiler.
  3. Stop the flow once the needle reaches the green zone (typically between 1.0 and 1.5 bar) and ensure the valve is firmly closed.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

E125

Your boiler has detected that water is not flowing around your heating system correctly, which prevents it from safely producing heat.

High Engineer only £150-350 Shared across the Apollo range

Parts commonly replaced

  • Central heating pump
  • Diverter valve
  • System filter

Related codes

E133

Your boiler has stopped working because it cannot detect a flame or is not receiving the gas supply needed to stay lit.

High Engineer only £120-250 Shared across the Apollo range

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board

Related codes

E160

Your boiler has detected that the internal fan responsible for safely removing exhaust gases is not working correctly, so it has shut down to keep your home safe.

High Engineer only £180-350 Shared across the Apollo range

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • Printed Circuit Board (PCB)

Related codes