How much does it cost to fix Potterton error code 13?

Typical repair cost for the Potterton 13 fault is £150-300 including labour.

13 Emergency

Potterton 13 Fault Code

Q: What does the Potterton 13 fault code mean?

Your boiler is struggling to burn fuel cleanly, which is causing smoke, bad smells, or vibrating noises inside the unit.

The Potterton 13 fault code means: your boiler is struggling to burn fuel cleanly, which is causing smoke, bad smells, or vibrating noises inside the unit.. It appears on 1 Potterton model in our database.

Technical description: Burner Runs But Smoke, and or Smell, and or Pulsation - Bad oil cut off

Typical repair cost £150-300 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Potterton models that show the 13 fault code

Click a model for the full fault code list and model-specific repair notes.

Statesman Repair: £150-300

Source

Potterton 13 fault code information on this page is sourced and cross-checked against the official Potterton service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 27 April 2026