Potterton E28 Fault Code
The Potterton E28 fault code means: your boiler's internal sensor that monitors exhaust gases has developed a fault, causing the system to shut down for safety.. It appears on 12 Potterton models in our database.
Technical description: Hot Water NTC Fault
What causes the Potterton E28 fault?
This fault occurs when the boiler's internal safety sensor detects that the exhaust gases are too hot or if the sensor itself has suffered an electrical failure. Over time, the sensor can degrade due to constant exposure to heat, or the wiring connecting it to the main control board may have become loose or damaged. Because this component monitors high temperatures, the boiler shuts down immediately to prevent any internal damage.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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Potterton models that show the E28 fault code
Click a model for the full fault code list and model-specific repair notes.
- Apollo Repair: £250-450
- Gold Combi ErP Repair: £120-£200
- Gold Combi HE Repair: £250-450
- Gold HE Repair: £100-180
- Gold System ErP Repair: £100-280
- Heatmax Combi Repair: £150-250
- Promax Combi 28 HE Plus Repair: £250-£450
- Promax Combi ErP Repair: £100-£180
- Promax Combi HE Plus Repair: £250-£450
- Promax System ErP Repair: £120-280
- Promax System HE Plus Repair: £120-£210
- Titanium Combi Repair: £150-300
Source
Potterton E28 fault code information on this page is sourced and cross-checked against the official Potterton service / installation manuals for each affected model.
- Potterton Apollo manual (PDF)
- Potterton Gold Combi ErP manual (PDF)
- Potterton Gold Combi HE manual (PDF)
Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 7 July 2026