Medium
E28 on Potterton Promax HE Store

Your boiler has lost the ability to measure the temperature of your hot water, which usually means it will stop providing hot water or provide it at an inconsistent temperature.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Hot Water NTC Fault

Shared across the Promax range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring your hot water temperature has failed or is sending a broken signal to the main control board. The most common reason is that the sensor has physically degraded over time or developed a short circuit, preventing the boiler from knowing how hot the water is. In some cases, the issue may simply be a loose or corroded wire connection between the sensor and the boiler's computer.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E28: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

All 21 fault codes on the Promax HE Store

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful