What the manual says
Manufacturer manualHot Water NTC Fault
What causes this fault?
This fault occurs when the internal sensor responsible for monitoring your hot water temperature has failed or is sending a broken signal to the main control board. The most common reason is that the sensor has physically degraded over time or developed a short circuit, preventing the boiler from knowing how hot the water is. In some cases, the issue may simply be a loose or corroded wire connection between the sensor and the boiler's computer.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like E28: no call-out fees, no surprise bills.
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Related fault codes
All 21 fault codes on the Promax HE Store
Seeing a different code? Every code this model can display, in one place.