High
E119 on Potterton Promax HE Store

Your boiler has stopped working because the water pressure is too low for the system to run safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Water Pressure Switch Not Operated / primary water pressure is less than 0.5 bar

Shared across the Promax range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the pressure of the water circulating inside your heating system drops below a safe working level, usually because of a small leak or after you have recently bled your radiators. Without enough water pressure, the boiler cannot safely move heat around your home, so it shuts down to prevent the internal components from overheating. While often fixed by topping up the system, persistent pressure loss may indicate a failing part like the expansion vessel.

This code is frequently seen in autumn when homeowners turn their heating back on for the first time after summer, as natural pressure loss often occurs during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E119: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

All 21 fault codes on the Promax HE Store

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful