High Lockout
E110 on Potterton Promax HE Store

Your boiler has switched itself off because the water inside it has become too hot, which is a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety Thermostat Operated / overheat of the primary water

What causes this fault?

This fault occurs when the internal safety sensors detect that the water inside the boiler has reached a dangerously high temperature. It is usually caused by a failure in the pump preventing water from moving through the system or a blockage that is trapping heat within the heat exchanger.

This issue often surfaces during the first cold spell of autumn when the heating is turned back on after sitting idle all summer, which can cause the internal pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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