Potterton Promax HE Store Fault codes & diagnostics

36 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 9-24 kW 2006-2014 Discontinued
GC Numbers 41-591-9241-591-9341-591-94

Replaced by: Promax Ultra Store

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 33 High 2 Medium

All 36 documented codes

Tap any card for details

Flash Flash On

Your boiler has stopped working because it cannot properly clear exhaust gases, so it has safely shut itself down to prevent any risk.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Flash Off Flash

Your boiler is not receiving enough electricity to power itself properly, so it has shut down to protect its internal electronics.

High Engineer only £100-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Electrical wiring harness
  • External fused spur

Related codes

Flash Off On

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-£250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • PCB

Related codes

Flash On Flash

Your boiler's internal computer has developed a fault and is failing to communicate properly, meaning it cannot safely start up or provide heating and hot water.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Flash On On

Your boiler's internal computer has encountered a critical error preventing it from operating effectively.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Lights: Flash Flash On

Your boiler has stopped working because the internal component responsible for moving air and gases through the system has failed to start correctly.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Lights: Flash Off On

Your boiler has detected that it is getting too hot and has automatically shut down for safety reasons to prevent internal damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • PCB

Related codes

Lights: Flash On Flash

Your boiler has detected an internal computer error and needs a professional repair to function again.

High Engineer only £300-500

Parts commonly replaced

  • Main PCB
Lights: Flash On On

Your boiler’s internal control system has detected a critical electronic failure, meaning it can no longer safely operate or heat your home.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 36
Lights: On Flash Flash

Your boiler has detected that there is not enough water inside the system to operate safely, which has caused it to shut down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pressure sensor
  • System bypass valve
  • Pump

Related codes

Lights: On Flash On

Your boiler's temperature sensor is providing incorrect information, causing the system to stop operating as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • NTC Thermistor
  • Wiring Harness

Related codes

Lights: On Off Flash

Your boiler is detecting that the electrical wires providing its power have been swapped around, which is preventing it from starting safely.

High Engineer only £90-150

Parts commonly replaced

  • Fused spur
  • Boiler power cable
Lights: On On Flash

Your boiler's electronic command center has encountered a critical internal error and can no longer safely control the heating or hot water system.

High Engineer only £300-500

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

On Flash Flash

Your boiler has detected that there is not enough water inside the system to operate safely, which triggers a protective shutdown to prevent internal damage.

High Engineer only £120-250

Parts commonly replaced

  • System pressure relief valve
  • Pressure sensor
  • Diverter valve
  • Expansion vessel

Related codes

On Flash On

Your boiler is struggling to accurately measure its own temperature, so it has stopped working to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Thermistor
  • Wiring Harness

Related codes

On Off Flash

Your boiler has detected that the electricity supply wires have been connected the wrong way round.

High Engineer only £90-180

Parts commonly replaced

  • None - wiring adjustment required
On On Flash

Your boiler's internal computer has developed a fault and is no longer able to control the heating or hot water functions.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

BURNER LOCK OUT

Your boiler has stopped working because it cannot ignite its internal flame, which means you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E20

Your boiler's temperature sensor has encountered a technical glitch, meaning the system cannot accurately monitor the heat of the water it is pumping around your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating (Flow) NTC Sensor
  • Sensor Wiring Harness

Related codes

Showing 21–30 of 36
E28

Your boiler has lost the ability to measure the temperature of your hot water, which usually means it will stop providing hot water or provide it at an inconsistent temperature.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

E50

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.

High Engineer only £100-180

Parts commonly replaced

  • Flue NTC Thermistor
  • Wiring Harness
  • Main PCB

Related codes

E110

Your boiler has switched itself off because the water inside it has become too hot, which is a safety precaution to prevent damage.

High DIY-safe £90-280

What to check first

  1. Check that all radiator valves are fully open
  2. Wait 30 minutes for the system to cool down
  3. Press the 'Reset' button on the front of the boiler

Parts commonly replaced

  • Overheat Thermostat
  • Circulating Pump
  • Thermistor

Related codes

E119

Your boiler has stopped working because the water pressure is too low for the system to run safely.

High DIY-safe £0-160

What to check first

  1. Locate the filling loop (usually a silver flexible hose) under or near the boiler.
  2. Slowly open the one or two taps/levers on the filling loop until you hear water entering.
  3. Watch the pressure gauge and close the taps once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • External filling loop
  • Expansion vessel
  • Water pressure switch

Related codes

E125

Your boiler is struggling to move water around the system effectively, causing it to overheat and shut down for safety.

High Engineer only £180-£350

Parts commonly replaced

  • Central heating pump
  • Flow/Return thermistors
  • Diverter valve

Related codes

E130

Your boiler has shut down because the exhaust gases have reached a temperature that is too high, indicating a potential blockage or a serious internal circulation issue.

Emergency Engineer only £120-350

Parts commonly replaced

  • Flue NTC Sensor
  • Main Heat Exchanger
  • Secondary Heat Exchanger

Related codes

E131

Your boiler has experienced a power cut or was switched off while it was already showing a different fault, causing it to lock itself out for safety.

High DIY-safe £0-120

What to check first

  1. Locate the selector switch on the front of the boiler
  2. Turn the switch to the 'R' (Reset) position and hold it for at least five seconds
  3. Turn the switch back to the 'On' position and wait to see if a different fault code appears

Parts commonly replaced

  • No parts usually required for E131 itself
  • Printed Circuit Board (if fault persists)

Related codes

E133

Your boiler is failing to light the gas burner, meaning it cannot provide heating or hot water until the issue is resolved.

High DIY-safe £100-£350

What to check first

  1. Check if your gas meter has credit and that the gas isolation valve is open.
  2. Try to reset the boiler by turning the selector switch to 'R' for five seconds and then back to the on position.
  3. In freezing temperatures, check if the external white plastic condensate pipe has frozen and needs thawing with warm water.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Printed Circuit Board)
  • Spark Lead

Related codes

E160

Your boiler has stopped working because the fan that clears away waste gases is not spinning correctly or communicating with the control system.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Main PCB

Related codes

Ignition Lockout

Your boiler has failed to start because it cannot detect a flame, so it has safely shut itself off to prevent gas being released.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board

Related codes

Showing 31–36 of 36
Lights: Off Off Off

Your boiler has lost all power and is completely unresponsive as if it has been unplugged.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Internal Fuse
  • Wiring Harness
Lights: On Off On

Your boiler has failed to light the flame, so it has safely shut itself down to prevent a gas build-up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

Lights: On On On

Your boiler has lost its internal connection to the main control board, meaning it cannot communicate correctly and has shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Low Voltage Wiring Harness
  • Main PCB
On Off On

Your boiler is failing to light the flame properly and has safely shut itself down to prevent a gas build-up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator

Related codes

On On On

Your boiler's internal communication system is experiencing a connection error, meaning the main control board cannot properly talk to the internal components.

High Engineer only £120-250

Parts commonly replaced

  • Low Voltage Wiring Harness
  • Main PCB
Tank Thermistor not in Tank

Your boiler has lost the connection to the temperature sensor inside your hot water tank, meaning it cannot accurately tell when the water is hot enough.

Medium Engineer only £120-220

Parts commonly replaced

  • Cylinder sensor
  • Wiring harness

Related codes