High
Flash Off Flash on Potterton Promax HE Store

Your boiler is not receiving enough electricity to power itself properly, so it has shut down to protect its internal electronics.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low Electrical Supply. Incoming Voltage less than 180V. Check System Controls & System Wiring. Otherwise contact Electricity Provider.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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