High
On Flash Flash on Potterton Promax HE Store

Your boiler has detected that there is not enough water inside the system to operate safely, which triggers a protective shutdown to prevent internal damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Dry-Fire. Go to Dry-Fire section of the fault finding instructions.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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