High
E131 on Potterton Promax HE Store

Your boiler has experienced a power cut or was switched off while it was already showing a different fault, causing it to lock itself out for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Interruption Of Power Supply while in fault mode

From this model's manual
Verified against the Potterton/Potterton Promax He Store 4159176 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler loses electrical power—either due to a local power cut or someone switching off the fused spur—while it was already struggling with a different internal issue. Because the boiler was interrupted while trying to process an existing error, it enters a protective 'lockout' state to prevent you from accidentally running the system in an unsafe condition. It effectively gets stuck in a loop between the old error and the sudden loss of power.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 21 fault codes on the Promax HE Store

Seeing a different code? Every code this model can display, in one place.

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