High Lockout
E07 on Potterton Envoy 30

Your boiler has detected an issue with a safety sensor that monitors the temperature of the unit’s casing, causing the system to stop working for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Case temperature sensor fault (open or short circuit)

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the sensor that prevents the outer casing from overheating. It is usually caused by the sensor failing due to age, or a loose electrical connection within the wiring harness that has been shaken or worn over time. For safety, the boiler shuts down immediately because it can no longer verify that the unit is operating at a safe external temperature.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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