High Lockout
E01 on Potterton Envoy 30

Your boiler has tried to light several times but has been unable to produce a flame, meaning your heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure

What causes this fault?

This fault occurs when the boiler fails to detect a steady flame after several attempts to ignite the gas. The most common reasons include a lack of gas supply to the unit, a worn-out ignition spark, or a build-up of carbon on the internal probes that monitor the combustion process.

This fault is more frequent during the first cold snap of autumn when internal components that have been idle over summer fail to operate correctly upon restart.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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