High Lockout
F (Flashing) on Potterton Envoy

Your boiler has stopped working completely and entered a safety lockout mode to prevent further issues.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler at Lock-Out

What causes this fault?

This fault occurs when the boiler has tried to ignite several times but failed to establish or detect a stable flame. The most common reasons are a lack of gas reaching the burner, a worn-out ignition spark, or the internal control board failing to recognize that the boiler has successfully lit.

This fault is slightly more common in winter when increased demand on the gas network or freezing temperatures can affect gas pressure and component reliability.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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