Potterton Envoy Plus Fault codes & diagnostics

20 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 11.72-23.45 kW 1997-2004 Discontinued
GC Number 41-607-89

Replaced by: Suprima HE

Download the Potterton Envoy Plus manualThe official installation and service manual (PDF). PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 16 High 1 Medium 1 Low

All 20 documented codes

Tap any card for details

FLASHING

Your boiler has detected a internal problem and has safely switched itself off to prevent potential damage or unsafe operation.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Gas Valve
Blocking Error

Your boiler has temporarily paused its operation because it has detected a minor inconsistency in its internal readings, such as water pressure or temperature.

Medium DIY-safe £0-120

What to check first

  1. Check the central heating pressure gauge is between 1.0 and 1.5 bar
  2. Turn the power switch to the boiler off and back on again after 30 seconds
  3. Check that all radiator valves are open and not blocked

Parts commonly replaced

  • Water pressure sensor
  • Temperature thermistor

Related codes

C3

Your boiler is briefly pausing itself to prevent the system from turning on and off too frequently, which helps protect the internal parts from unnecessary wear.

Low DIY-safe

What to check first

  1. Wait for 5 minutes for the countdown to complete
  2. Ensure radiators are turned on to allow heat to circulate
  3. Check that the room thermostat is set to a temperature higher than the current room temperature

Related codes

Case sensor

Your boiler has detected a communication failure with a internal safety sensor, causing it to shut down to prevent unsafe operation.

High Engineer only £120-220

Parts commonly replaced

  • Case seal
  • Air pressure switch
  • Ignition PCB

Related codes

Case temperature

Your boiler has detected that it is becoming dangerously hot inside its outer shell and has switched itself off to prevent damage or fire risk.

Emergency Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Primary heat exchanger
  • Pump
  • PCB
Control failed

Your boiler's internal computer brain has developed a critical error and is now unable to control the heating or hot water system safely.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Display not illuminated

Your boiler has no electrical power, meaning the controls and display are completely dead.

High DIY-safe £60-250

What to check first

  1. Check if the boiler's electrical isolation switch is turned on.
  2. Inspect your home's main fuse box to see if a circuit breaker has tripped.
  3. Check the fuse in the boiler's fused spur switch, usually located on the wall nearby.

Parts commonly replaced

  • Main Control PCB
  • Internal Fuse
  • Transformer
Dry fire

Your boiler has detected that there is not enough water inside it to operate safely, so it has shut down to prevent internal damage.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually a silver braided hose with one or two valves located underneath the boiler.
  2. Open the valves slowly to allow mains water into the heating system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and restart the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Filling loop
Dry fire sensor

Your boiler has detected a faulty internal safety sensor which forces the system to shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Dry fire sensor
  • Central heating sensor
Fan speed

Your boiler has stopped working because the internal fan, which safely clears exhaust gases, isn't spinning at the correct speed.

High Engineer only £200-£450

Parts commonly replaced

  • Fan Assembly
  • Air Pressure Switch
  • Main Control Board (PCB)
Showing 11–20 of 20
Flame loss

Your boiler is trying to start but the flame is cutting out immediately, which means it cannot safely keep the heating or hot water running.

High Engineer only £150-350

Parts commonly replaced

  • Flame rectification probe
  • Ignition electrode
  • Gas valve
Flow sensor

The boiler is failing to register that water is moving through the pipes, so it has stopped heating to protect itself from overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow sensor
  • Hall effect sensor
  • Wiring harness
Lockout

Your boiler has stopped working for safety reasons because it detected an internal fault and has shut itself down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Ignition PCB
  • Gas Valve
  • Electrode assembly
Overheat

Your boiler has detected trapped air inside the system, which is preventing water from circulating properly and causing it to shut down to prevent damage from overheating.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Automatic air vent
  • Pressure relief valve

Related codes

Return sensor

Your boiler has lost its ability to measure the temperature of the water returning to it, so it has shut down to prevent potential damage.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness
Sensor

Your boiler's temperature sensors are giving conflicting readings, which is causing the system to stop working reliably to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
Sensor Flow

Your boiler is struggling to accurately measure the temperature of the water flowing through it, so it has shut down as a precaution to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

Sensor Flow or return sensor

Your boiler's internal thermometer is sending back unreliable information, so it has stopped working to prevent potential overheating or damage.

High Engineer only £120-£200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

Shorted signal

Your boiler has detected an electrical fault with the sensor that detects the flame, causing it to shut down for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • PCB
Wiring fault

Your boiler has detected an electrical wiring error where the power wires appear to be connected incorrectly, which is a significant safety risk.

Emergency Engineer only £90-180

Parts commonly replaced

  • Main PCB
  • External wiring terminals

11 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

Burner On Status Your boiler is operating normally and is actively heating your water or home. C1 Status Your boiler has detected that the water leaving the unit is getting too hot too quickly, causing it to shut down to prevent damage. C2 Status Your boiler is working correctly but has reached its maximum temperature for the moment and is pausing until it needs to fire up again. Fan Overrun Status Your boiler is continuing to run its internal fan after the heating or hot water has switched off to safely clear out any leftover gases, which is a normal design feature. Fan Purge Status Your boiler is currently running a process to clear any leftover gases from the burn chamber before it attempts to light, which is a normal safety routine. Gas On Status Your boiler is currently reporting that the gas supply is active and the burner is operating as normal. Hot Surface Igniter Status Your boiler is failing to ignite the gas needed to create heat, meaning you currently have no heating or hot water. Ignition Pre Checks Status Your boiler is currently running its usual safety checks before it attempts to light the burner. Pump Overrun - Central Heating Status Your boiler is briefly keeping the pump running to move leftover heat away from the unit, which is a normal part of the cooling-down process. Pump Overrun - Storage Tank Status Your boiler is currently running its internal pump to move leftover hot water away from the heating components to prevent overheating, which is a normal part of the shutdown cycle. Stand-by Status Your boiler is currently in idle mode and waiting for a signal from your thermostat or hot water timer to start working.