High Lockout
E02 on Potterton Gold Combi HE

Your boiler has switched itself off because it has become too hot inside, usually due to a blockage or a pump failure preventing water from circulating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat safety tripped

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature, triggering a safety switch to prevent damage. The most common reason is that the water isn't moving through the system quickly enough, often due to a failed pump, a blockage of sludge, or air trapped inside the heat exchanger.

This fault is more common when you first turn the heating back on after summer, as pump components can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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