High
C.(2) on Potterton Kingfisher 2 RS60, RS80, RS100

Your boiler's pilot light is on, but the main burner is not firing up because your external heating controls are not telling the boiler to start.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Main burner fails to light, pilot burning - Additional controls not calling for heat.

Shared across the Kingfisher 2 range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This issue occurs because the boiler is waiting for a signal from your external equipment that never arrives. Even though the boiler is ready to work, the wall thermostat, timer, or a motorised valve in your airing cupboard has likely failed or reached its target temperature and isn't sending the 'start' command. It means the boiler itself is often healthy, but the system's brain or its switching components have lost communication.

This fault often surfaces during the first cold snap of autumn when controls that have been dormant all summer are suddenly required to operate.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 17 fault codes on the Kingfisher 2 RS60, RS80, RS100

Seeing a different code? Every code this model can display, in one place.

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