High
Fan Failure on Potterton Performa 24 Eco HE

Your boiler has stopped working because the mechanical fan that pushes stale air out of the flue and draws in fresh air is not spinning or being detected.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Indicated by the fault indicator neon (derived from 'Fan nilure' in the introductory text).

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful

Boiler keeps losing pressure

Six most common causes of dropping pressure.

Read →

Banging / kettling / whistling noise

Each noise points to a different fault.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →