High
neon flashing (Section B/C) on Potterton Performa 24 Eco HE

Your boiler is failing to circulate water correctly, which means it cannot produce hot water or heating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pump or primary flow switch fault - Primary flow switch not operated or pump not running

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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