Emergency Lockout
Pressure Gauge 3 or greater on Potterton Performa 24 Eco HE

Your boiler has too much water inside it, causing the pressure to reach a dangerously high level where the safety valve must release water.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

A pressure of 3 or greater indicates a fault. The safety pressure relief valve will operate.

What causes this fault?

This fault occurs when the internal water pressure becomes too high, often because the expansion vessel has lost its air charge and can no longer absorb the natural expansion of heated water. It can also be caused by a filling loop being left slightly open, which allows water from the mains to constantly leak into the system, or a split heat exchanger allowing cross-contamination.

This issue is most frequently noticed in winter when the heating is first turned on, as this is when the water undergoes the most expansion and puts the most stress on the expansion vessel.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful