High Lockout
Pump/Low Pressure Neon on Potterton Performa 24 Eco HE

Your boiler has stopped working because there is not enough water pressure in the system or the internal pump cannot move water around your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Illuminates if the circulating pump is faulty or the system pressure drops below the minimum requirement.

What causes this fault?

This fault occurs when the boiler detects that there is either insufficient water volume to operate safely or that the water isn't being pushed through the pipes. The most common reason is a simple drop in system pressure due to a small leak or recently bled radiators, but it can also be caused by a mechanical failure of the internal pump. Without enough pressure or flow, the boiler shuts down to prevent the heat exchanger from overheating.

This issue often surfaces in autumn when the heating is turned on for the first time after summer, as the pump can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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