High
Reset Neon (Flashing) on Potterton Performa 24

Your boiler has tried to fire up but could not light the flame, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Indicates that the burner has failed to light. To reset the boiler turn the selector switch to the reset position.

From this model's manual
Verified against the Performa 24 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensor fails to detect a flame after several attempts to start. The most common reasons are a lack of gas reaching the burner, a faulty spark that cannot ignite the gas, or a sensor that is too dirty to see the flame that has been lit.

This issue is more frequent during extreme cold spells, as external gas meters or pipes can occasionally freeze and restrict the gas flow required for ignition.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like Reset Neon (Flashing): no call-out fees, no surprise bills.

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