Emergency
Flame Failure on Potterton Performa 24i HE

Your boiler is struggling to start because it cannot successfully ignite the gas flame or keep it running reliably.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Burner failing to light, incomplete lighting of the burner, or blockage of the condensate drain

From this model's manual
Verified against the Potterton Performa 24i He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

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