High Lockout
25 on Potterton Performa 28i

Your boiler has detected a problem with how it disposes of waste gases, which has caused it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault on Fan or Flue

What causes this fault?

This fault occurs when the boiler's safety system detects that the fan isn't moving enough air to safely vent exhaust gases out of the flue. The most common reasons are a build-up of dirt in the fan or small tubes, a mechanical failure of the fan motor, or an electrical fault where the control board can no longer communicate with the air sensors.

This issue can occasionally follow periods of high winds or heavy rain, which may cause debris or moisture to interfere with the delicate sensors and tubes connected to the flue.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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