Potterton Performa 28i Fault codes & diagnostics

31 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 28 kW 2003-2006 Discontinued
GC Number 47-393-08

Replaced by: Promax Combi

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
26 High 4 Medium 1 Low

All 31 documented codes

Tap any card for details

30 neon flashing

Your boiler has detected an issue with its internal safety checks involving the fan and air flow, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Air Pressure Switch
  • Fan Assembly
  • Main Circuit Board (PCB)

Related codes

30° neon flashing

Your boiler has detected that water is not circulating correctly through the system, preventing it from firing up to heat your home or water.

High DIY-safe £90-180

What to check first

  1. Check that the central heating valves under the boiler are fully open
  2. Ensure all radiator valves are turned on and not stuck
  3. Check the boiler pressure gauge and top it up to 1.5 bar if it is too low

Parts commonly replaced

  • Pump
  • Primary Flow Switch Diaphragm
  • Microswitch

Related codes

40 neon flashing

Your boiler has detected a problem with how it clears waste gases, which prevents it from firing up for your heating or hot water.

High Engineer only £140-£260

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Venturi tube
50 neon flashing

Your boiler has detected a general ignition or flame failure, meaning it has temporarily stopped working for safety.

High DIY-safe £120-280

What to check first

  1. Turn the main selector dial to the 'Reset' position
  2. Hold it for at least 5 seconds, then turn it back to the 'On' or 'Heat' position
  3. Check if your gas supply is active by testing another gas appliance like a hob

Parts commonly replaced

  • Ignition Electrode
  • Spark Lead
  • Gas Valve

Related codes

60° neon flashing

Your boiler is lighting but cannot detect that the flame has been lit, causing it to shut down shortly after for safety.

High DIY-safe £100-280

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working
  2. Rotate the selector switch to the 'Reset' position for five seconds and then back to the heating/hot water icon
  3. Ensure the system pressure is between 1 and 1.5 bar on the pressure gauge

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

70 neon flashing

Your boiler has become too hot and has shut itself down as a safety precaution to prevent damage.

High DIY-safe £100-280

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the system water pressure is between 1.0 and 1.5 bar
  3. Turn the selector switch to the reset position for five seconds and then back to the heating/hot water mode

Parts commonly replaced

  • Overheat Thermostat
  • Central Heating Pump
  • Primary Heat Exchanger

Related codes

80 neon flashing

Your boiler is starting up briefly but then failing to detect a flame, causing it to shut down for safety.

High Engineer only £100-£250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 31
All neons flashing

Your boiler has detected a system error or internal failure that is preventing it from starting up correctly.

High DIY-safe £180-450

What to check first

  1. Turn the selector switch to the 'Reset' position and hold for at least 5 seconds
  2. Return the switch to the heating or hot water position
  3. Check that your gas pre-payment meter (if applicable) has credit

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness
  • Selector Switch
neon flashing

Your boiler is failing to register that water is flowing through the system, which prevents it from igniting to provide heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Diverter valve microswitch
  • Flow switch diaphragm
  • Flow sensor
neon flashing (1st instance)

Your boiler is failing to stay lit because it cannot detect that a flame has been successfully established.

High Engineer only £150-250

Parts commonly replaced

  • Flame rectification electrode
  • Printed Circuit Board (PCB)
neon flashing (2nd instance)

Your boiler is receiving conflicting signals about whether it should be running, which is causing it to restart its warm-up cycle repeatedly.

Medium Engineer only £120-250

Parts commonly replaced

  • DHW flow switch
  • PCB
  • External thermostat
neon flashing (3rd instance)

Your boiler is struggling to confirm it is venting exhaust gases safely, causing the internal fan to run continuously at high speed to try and clear the system.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan assembly
  • Venturi nozzle
  • Printed circuit board (PCB)
neon flashing (4th instance)

Your boiler is trying to start the fire needed to heat your water but is failing to detect a flame after several attempts.

High Engineer only £180-350

Parts commonly replaced

  • Main PCB
  • Ignition Electrode
  • Gas Valve
neon flashing (5th instance)

Your boiler's control switch is currently stuck in the reset position, preventing it from starting up normally.

Medium Engineer only £120-250

Parts commonly replaced

  • Selector switch
  • Printed Circuit Board (PCB)
neons flashing

Your boiler has detected an issue with its internal airflow system and has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Fan assembly
Preheat neon flashing

Your boiler is letting you know that the hot water preheat function is active because the control dial is turned up.

Low DIY-safe

What to check first

  1. Locate the preheat control knob on the front panel.
  2. Turn the dial fully anti-clockwise to the minimum position if you wish to disable this feature.
  3. Observe if the flashing neon light stops once the dial is at minimum.
10

Your boiler is struggling to detect the temperature of the water being heated, which means it has stopped providing hot water to your taps and shower.

High Engineer only £120-200

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor

Related codes

Showing 21–30 of 31
23

Your boiler is failing to light the fuel or keep the burner running, meaning it is not producing any heat or hot water.

High DIY-safe £90-280

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob
  2. Ensure your credit meter has sufficient funds
  3. Press the reset button on the front of the boiler for a few seconds

Parts commonly replaced

  • Flame Sensing Electrode
  • Ignition Lead
  • Gas Valve
  • Printed Circuit Board (PCB)
24

Your boiler has switched itself off because it has detected that the water inside has become or is at risk of becoming too hot.

High DIY-safe £90-180

What to check first

  1. Check that your radiator valves are open and not blocked by furniture.
  2. Ensure there is enough water pressure by checking the gauge is between 1 and 1.5 bar.
  3. Turn the selector switch to the reset position for five seconds and then back to the original setting.

Parts commonly replaced

  • Overheat Thermostat
  • Pump
  • Primary Heat Exchanger
25

Your boiler has detected a problem with how it disposes of waste gases, which has caused it to shut down for safety.

High Engineer only £150-£350

Parts commonly replaced

  • Fan
  • Air pressure switch
  • Flue venturi tube
  • Printed Circuit Board (PCB)
26

Your boiler is struggling to circulate water, most likely because the system pressure has dropped too low or the internal pump is stuck.

High DIY-safe £60-350

What to check first

  1. Locate the pressure gauge on the front of the boiler
  2. If the needle is below 1 bar, use the filling loop valves underneath the boiler to top it up to 1.5 bar
  3. Turn the selector switch to the reset position for five seconds and then back to the heating/hot water mode

Parts commonly replaced

  • Circulating Pump
  • Pressure Sensor
  • Automatic Air Vent
27

Your boiler is struggling to correctly measure the temperature of your hot water, which may lead to lukewarm water or no hot water at all.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Connecting wiring harness

Related codes

28

Your boiler has detected that the internal sensor responsible for monitoring the temperature of your heating system has developed a fault.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating (CH) Temperature Sensor
  • NTC Thermistor
  • Connecting Wiring Loom
Flame Failure

Your boiler has stopped working because it failed to ignite the internal flame needed to heat your water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)
Neon illuminated (Burner)

Your boiler is trying to ignite the gas to create a flame, but for some reason, the burner is failing to light or stay lit.

High DIY-safe £100-280

What to check first

  1. Check if other gas appliances, like a cooker, are working to ensure gas supply is active
  2. Check that your gas pre-payment meter (if applicable) has credit
  3. Press the reset button on the front control panel

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Electrode
  • Gas Valve
  • PCB
Section C Fault

Your boiler is struggling to detect consistent water circulation because trapped air is interfering with its internal sensors.

Medium DIY-safe £90-180

What to check first

  1. Check the pressure gauge on the front of the boiler to ensure it is reading between 1.0 and 1.5 bar.
  2. Bleed all radiators in the house starting from the ground floor and moving upwards to release trapped air.
  3. Top up the system pressure to 1.5 bar using the filling loop if the pressure dropped while bleeding radiators.

Parts commonly replaced

  • Automatic Air Vent
  • Pressure Sensor
  • Circulation Pump
Section D Fault

Your boiler is struggling to monitor its temperature because a sensor has stopped working, meaning it cannot safely provide heating or hot water.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness
Showing 31–31 of 31
Section J Fault

Your boiler has automatically shut down because it has detected that its internal water temperature has become dangerously high.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • PCB