Potterton Performa 28i Fault codes & diagnostics

20 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 28 kW 2001-2006 Discontinued
GC Number 47-393-08

Replaced by: Promax Combi

Download the Potterton Performa 28i manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
18 High 2 Medium

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-393-08 Performa 28i 2001–2006

All 20 documented codes

Tap any card for details

30 neon flashing

Your boiler has detected an issue with its internal safety checks involving the fan and air flow, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Air Pressure Switch
  • Fan Assembly
  • Main Circuit Board (PCB)

Related codes

30° neon flashing

Your boiler has detected that water is not circulating correctly through the system, preventing it from firing up to heat your home or water.

High DIY-safe £90-180

What to check first

  1. Check that the central heating valves under the boiler are fully open
  2. Ensure all radiator valves are turned on and not stuck
  3. Check the boiler pressure gauge and top it up to 1.5 bar if it is too low

Parts commonly replaced

  • Pump
  • Primary Flow Switch Diaphragm
  • Microswitch

Related codes

40 neon flashing

Your boiler has detected a problem with how it clears waste gases, which prevents it from firing up for your heating or hot water.

High Engineer only £140-£260

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Venturi tube
50 neon flashing

Your boiler has detected a general ignition or flame failure, meaning it has temporarily stopped working for safety.

High DIY-safe £120-280

What to check first

  1. Turn the main selector dial to the 'Reset' position
  2. Hold it for at least 5 seconds, then turn it back to the 'On' or 'Heat' position
  3. Check if your gas supply is active by testing another gas appliance like a hob

Parts commonly replaced

  • Ignition Electrode
  • Spark Lead
  • Gas Valve

Related codes

60° neon flashing

Your boiler is lighting but cannot detect that the flame has been lit, causing it to shut down shortly after for safety.

High DIY-safe £100-280

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working
  2. Rotate the selector switch to the 'Reset' position for five seconds and then back to the heating/hot water icon
  3. Ensure the system pressure is between 1 and 1.5 bar on the pressure gauge

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

70 neon flashing

Your boiler has become too hot and has shut itself down as a safety precaution to prevent damage.

High DIY-safe £100-280

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the system water pressure is between 1.0 and 1.5 bar
  3. Turn the selector switch to the reset position for five seconds and then back to the heating/hot water mode

Parts commonly replaced

  • Overheat Thermostat
  • Central Heating Pump
  • Primary Heat Exchanger

Related codes

80 neon flashing

Your boiler is starting up briefly but then failing to detect a flame, causing it to shut down for safety.

High Engineer only £100-£250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 20
All neons flashing

Your boiler has detected a system error or internal failure that is preventing it from starting up correctly.

High DIY-safe £180-450

What to check first

  1. Turn the selector switch to the 'Reset' position and hold for at least 5 seconds
  2. Return the switch to the heating or hot water position
  3. Check that your gas pre-payment meter (if applicable) has credit

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness
  • Selector Switch
neon flashing

Your boiler is failing to register that water is flowing through the system, which prevents it from igniting to provide heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Diverter valve microswitch
  • Flow switch diaphragm
  • Flow sensor
neon flashing (1st instance)

Your boiler is failing to stay lit because it cannot detect that a flame has been successfully established.

High Engineer only £150-250

Parts commonly replaced

  • Flame rectification electrode
  • Printed Circuit Board (PCB)
neon flashing (4th instance)

Your boiler is trying to start the fire needed to heat your water but is failing to detect a flame after several attempts.

High Engineer only £180-350

Parts commonly replaced

  • Main PCB
  • Ignition Electrode
  • Gas Valve
neon flashing (5th instance)

Your boiler's control switch is currently stuck in the reset position, preventing it from starting up normally.

Medium Engineer only £120-250

Parts commonly replaced

  • Selector switch
  • Printed Circuit Board (PCB)
neons flashing

Your boiler has detected an issue with its internal airflow system and has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Fan assembly
10

Your boiler is struggling to detect the temperature of the water being heated, which means it has stopped providing hot water to your taps and shower.

High Engineer only £120-200

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor

Related codes

Fault on Fan or Flue

Your boiler is struggling to breathe safely, meaning it cannot clear away exhaust gases effectively and has shut down to prevent any risk.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Venturi
  • Flue seals
Fault on Hot Water Sensor

Your boiler is struggling to accurately measure the temperature of the water it is heating for your taps, which will likely prevent you from having a consistent supply of hot water.

Medium Engineer only £120-220

Parts commonly replaced

  • DHW NTC Sensor
Flame Failure

Your boiler has stopped working because it failed to ignite the internal flame needed to heat your water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

14 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

neon flashing (2nd instance) Status Your boiler is receiving conflicting signals about whether it should be running, which is causing it to restart its warm-up cycle repeatedly. neon flashing (3rd instance) Status Your boiler is struggling to confirm it is venting exhaust gases safely, causing the internal fan to run continuously at high speed to try and clear the system. Preheat neon flashing Status Your boiler is letting you know that the hot water preheat function is active because the control dial is turned up. 23 Status Your boiler is failing to light the fuel or keep the burner running, meaning it is not producing any heat or hot water. 24 Status Your boiler has switched itself off because it has detected that the water inside has become or is at risk of becoming too hot. 25 Status Your boiler has detected a problem with how it disposes of waste gases, which has caused it to shut down for safety. 26 Status Your boiler is struggling to circulate water, most likely because the system pressure has dropped too low or the internal pump is stuck. 27 Status Your boiler is struggling to correctly measure the temperature of your hot water, which may lead to lukewarm water or no hot water at all. 28 Status Your boiler has detected that the internal sensor responsible for monitoring the temperature of your heating system has developed a fault. 29 Status Your boiler is simply performing its initial startup sequence and is not currently reporting a functional fault. 30 Status Your boiler is currently focused on providing hot water for your taps and shower rather than heating your radiators. 31 Status Your boiler is signalling that it is currently operating in central heating mode, which is a normal status indication rather than a system fault. 32 Status Your boiler is operating normally and is currently firing up to heat your water or radiators. Neon illuminated (Burner) Status Your boiler is trying to ignite the gas to create a flame, but for some reason, the burner is failing to light or stay lit.