Potterton Performa 28i Fault codes & diagnostics

9 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 28 kW 2001-2006 Discontinued
GC Number 47-393-08

Replaced by: Promax Combi

Download the Potterton Performa 28i manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
7 High 2 Medium

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-393-08 Performa 28i 2001–2006

Appliance names and production years are taken from the UK Product Characteristics Database (the SAP/SEDBUK register). Where a GC number is also printed in this model's own manufacturer manual, both sources were checked to agree.

All 9 documented codes

Tap any card for details

neon flashing

Your boiler is failing to register that water is flowing through the system, which prevents it from igniting to provide heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Diverter valve microswitch
  • Flow switch diaphragm
  • Flow sensor
neon flashing (1st instance)

Your boiler is failing to stay lit because it cannot detect that a flame has been successfully established.

High Engineer only £150-250

Parts commonly replaced

  • Flame rectification electrode
  • Printed Circuit Board (PCB)
neon flashing (4th instance)

Your boiler is trying to start the fire needed to heat your water but is failing to detect a flame after several attempts.

High Engineer only £180-350

Parts commonly replaced

  • Main PCB
  • Ignition Electrode
  • Gas Valve
neon flashing (5th instance)

Your boiler's control switch is currently stuck in the reset position, preventing it from starting up normally.

Medium Engineer only £120-250

Parts commonly replaced

  • Selector switch
  • Printed Circuit Board (PCB)
neons flashing

Your boiler has detected an issue with its internal airflow system and has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Fan assembly
10

Your boiler is struggling to detect the temperature of the water being heated, which means it has stopped providing hot water to your taps and shower.

High Engineer only £120-200

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor

Related codes

Fault on Fan or Flue

Your boiler is struggling to breathe safely, meaning it cannot clear away exhaust gases effectively and has shut down to prevent any risk.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Venturi
  • Flue seals
Fault on Hot Water Sensor

Your boiler is struggling to accurately measure the temperature of the water it is heating for your taps, which will likely prevent you from having a consistent supply of hot water.

Medium Engineer only £120-220

Parts commonly replaced

  • DHW NTC Sensor
Flame Failure

Your boiler has stopped working because it failed to ignite the internal flame needed to heat your water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

12 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

neon flashing (2nd instance) Status Your boiler is receiving conflicting signals about whether it should be running, which is causing it to restart its warm-up cycle repeatedly. neon flashing (3rd instance) Status Your boiler is struggling to confirm it is venting exhaust gases safely, causing the internal fan to run continuously at high speed to try and clear the system. 23 Status Your boiler is failing to light the fuel or keep the burner running, meaning it is not producing any heat or hot water. 24 Status Your boiler has switched itself off because it has detected that the water inside has become or is at risk of becoming too hot. 25 Status Your boiler has detected a problem with how it disposes of waste gases, which has caused it to shut down for safety. 26 Status Your boiler is struggling to circulate water, most likely because the system pressure has dropped too low or the internal pump is stuck. 27 Status Your boiler is struggling to correctly measure the temperature of your hot water, which may lead to lukewarm water or no hot water at all. 28 Status Your boiler has detected that the internal sensor responsible for monitoring the temperature of your heating system has developed a fault. 29 Status Your boiler is simply performing its initial startup sequence and is not currently reporting a functional fault. 30 Status Your boiler is currently focused on providing hot water for your taps and shower rather than heating your radiators. 31 Status Your boiler is signalling that it is currently operating in central heating mode, which is a normal status indication rather than a system fault. 32 Status Your boiler is operating normally and is currently firing up to heat your water or radiators.