High Lockout
Neon illuminated (Burner) on Potterton Performa 28i

Your boiler is trying to ignite the gas to create a flame, but for some reason, the burner is failing to light or stay lit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas at burner. If burner does not light, go to section ‘F’.

What causes this fault?

This fault occurs when the boiler's control system attempts to start the heating process but cannot verify that a safe, stable flame has been established. The most common reasons are a lack of gas reaching the burner, dirty or worn electrodes that can't create a spark, or a failing internal component that cannot sense the flame correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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