Potterton Powermax HE 150 Litre Fault codes & diagnostics

37 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas
GC Number 41-389-17
Download the Potterton Powermax HE 150 Litre manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
7 Emergency 24 High 1 Medium 5 Low

All 37 documented codes

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0 00

Your boiler is currently in standby mode and is working normally, meaning no fault has been detected.

Low DIY-safe

What to check first

  1. Check your thermostat or programmer to see if it is set to turn on the heating or hot water.
  2. Ensure the boiler is switched on at the main power supply.
  3. If the boiler responds normally when you request heating, no further action is needed.

Related codes

A 01

Your boiler has tried to start up several times but failed to ignite the burner, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

A 02

Your boiler is struggling to circulate water properly or is heating up too quickly, causing it to shut down for safety.

High DIY-safe £120-£350

What to check first

  1. Check that your primary central heating valves under the boiler are fully open
  2. Ensure all radiator valves (TRVs) are turned to the maximum setting
  3. Gently bleed your radiators to remove any trapped air pockets
  4. Press the reset button once the system has cooled down

Parts commonly replaced

  • Circulation pump
  • Flow/Return thermistor
  • Main Heat Exchanger (if scaled)

Related codes

A 03

Your boiler has shut down because it is getting too hot inside, usually caused by a lack of water circulation through the system.

High Engineer only £150-350

Parts commonly replaced

  • Circulating pump
  • PCB
  • Heat exchanger

Related codes

A 04

Your boiler has automatically shut down because it detected dangerously high internal temperatures or a potential issue with the gas supply safety valve.

Emergency Engineer only £150-£350

Parts commonly replaced

  • Overheat thermostat
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

A 05

Your boiler has detected an internal safety check failure within its main control board.

Emergency Engineer only £250-£450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control unit

Related codes

A 07

Your boiler has detected an issue while monitoring the temperature and performance of the main heat exchanger, causing it to safely lock out.

High Engineer only £150-350

Parts commonly replaced

  • NTC thermistors
  • Heat exchanger
  • Printed Circuit Board (PCB)

Related codes

A 09-12

Your boiler's main internal computer has developed a serious communication fault and can no longer control the heating process safely.

High Engineer only £350-£550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring harness
A 15

Your boiler has temporarily stopped working because the water pressure inside the system has dropped too low.

High Engineer only £100-£250

Parts commonly replaced

  • Pressure sensor
  • Pressure relief valve
  • Expansion vessel

Related codes

A 18

Your boiler has stopped working because the internal computer and its sensors are no longer communicating correctly with each other.

High Engineer only £180-450

Parts commonly replaced

  • Main Control Board (PCB)
  • NTC Temperature Sensors
  • Wiring Harness

Related codes

Showing 11–20 of 37
A 19

Your boiler has detected that a tiny bit of gas may still be burning or sensed after it should have safely shut off.

Emergency Engineer only £150-350

Parts commonly replaced

  • Gas valve
  • PCB

Related codes

A 20

Your boiler is detecting a flame inside before it is actually trying to ignite, which stops the system for safety reasons.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Flame sensor electrode

Related codes

A 33

Your boiler has detected an issue with the internal fan that blows combustion gases safely outside, so it has locked out to prevent unsafe operation.

High Engineer only £150-350

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Printed Circuit Board (PCB)

Related codes

A 40

Your boiler has detected an internal communication or safety response issue and has safely shut down to prevent potential hazards.

High Engineer only £150-£350

Parts commonly replaced

  • PCB
  • Wiring harness
  • Control board

Related codes

A 41

Your boiler has detected a problem with the flow of water through the system, meaning it cannot circulate heat properly.

High Engineer only £150-350

Parts commonly replaced

  • Circulating pump
  • Flow sensor
  • Motorised valve

Related codes

b 52

Your boiler is picking up an unusual reading from the hot water storage cylinder temperature sensor.

Medium Engineer only £150-£300

Parts commonly replaced

  • Cylinder temperature sensor
  • Wiring harness

Related codes

c 80

Your boiler is displaying a status code to show the current temperature of the water being sent to your radiators, which usually indicates normal operation rather than an actual fault.

Low Engineer only
E 01

Your boiler has temporarily stopped working because the water pressure inside the system has risen higher than it should be.

Emergency Engineer only £90-200

Parts commonly replaced

  • Pressure relief valve
  • Filling loop
  • Expansion vessel

Related codes

E 03

Your boiler has automatically shut down because the water inside it has become dangerously hot.

Emergency Engineer only £150-£350

Parts commonly replaced

  • Pump
  • NTC thermistor
  • PCB
  • Automatic bypass valve

Related codes

E 04

Your boiler has temporarily stopped working because it cannot properly detect the flow of water inside the system due to a sensor connection issue.

High Engineer only £150-£250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

Showing 21–30 of 37
E 06

Your boiler's internal sensor that detects water movement has developed an electrical fault, causing the system to stop working as a precaution.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

E 07

Your boiler has lost the ability to measure the temperature of your hot water, which usually stops hot water from working properly.

High Engineer only £120-220

Parts commonly replaced

  • DHW Temperature Sensor
  • Wiring harness

Related codes

E 08

Your boiler has detected an electrical fault with the hot water temperature sensor, which means it has temporarily stopped providing hot water to keep the system safe.

High Engineer only £120-200

Parts commonly replaced

  • DHW Temperature Sensor
  • Wiring Harness

Related codes

E 13/16/19

Your boiler's computer has detected a serious internal fault that prevents it from operating safely and reliably.

High Engineer only £250-500

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Control module

Related codes

E 20

Your boiler has detected a flame even though the gas supply should be turned off, which is a critical safety issue that requires immediate professional attention.

Emergency Engineer only £150-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E 22

Your boiler has detected that the incoming electricity supply is not running at the correct standard frequency, causing it to lock out for safety.

High Engineer only £90-180

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal Wiring Harness

Related codes

E 29

Your boiler has detected an internal electrical connection issue on its main control board, which causes the system to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E 40

Your boiler has temporarily stopped working because it has lost the temperature reading from the pipe returning water back into the system.

High Engineer only £120-250

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

E 41

Your boiler has detected a faulty temperature reading inside its internal pipes, so it has safely shut down to prevent any damage.

High Engineer only £150-250

Parts commonly replaced

  • Return Temperature Sensor
  • Wiring Harness

Related codes

Showing 31–37 of 37
E 42

Your boiler's main computer has suffered an internal error and needs to be reset or inspected by a professional.

High DIY-safe £150-350

What to check first

  1. Locate the reset button or turn the boiler power switch off
  2. Wait for approximately 60 seconds
  3. Turn the power back on or press the reset button to see if the error clears

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

P 0.1 - 0.4

Your boiler has automatically turned off because the internal water pressure has dropped too low to operate safely.

High DIY-safe

What to check first

  1. Locate the filling loop valves connected to your boiler.
  2. Open the valves slowly to allow water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close both valves tightly once the correct pressure is reached.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

P 0.5 - 0.9

Your boiler is temporarily locked out because the water pressure inside the heating system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop beneath or near your boiler.
  2. Open the valves slowly to let water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and check the pressure holds.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

P 3.0 - 3.5

Your boiler is showing that the internal water pressure is outside the normal operating range, which usually prevents it from working correctly.

High Engineer only £90-200

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure switch

Related codes

U 60

Your boiler is simply registering that you have adjusted the hot water temperature control knob on the front panel.

Low DIY-safe

What to check first

  1. Check if the hot water temperature dial was accidentally moved.
  2. Turn the hot water dial to your desired setting.
  3. Wait a few moments to see if the display returns to normal operation.

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