Your boiler's electronic brain has detected an internal safety error and has shut down for protection.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Safety relay failure (in boiler control). Switch OFF/ON - press RESET. Replace boiler control Part No. 5107535
What causes this fault?
This fault occurs when the boiler's internal safety checks detect a failure in the electronic components that manage gas flow and ignition. Essentially, a critical safety switch inside the control board has become stuck or damaged, preventing the boiler from firing up safely. Because the system can no longer verify that it is safe to operate, it shuts down to prevent any potential hazards.
DIY fix possible
Locate the power switch for the boiler and turn it OFFWait for 30 seconds, then turn the power back ONPress the 'RESET' button on the boiler control panel
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like A05 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Potterton Powermax HE is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.