High Lockout
E01 on Potterton Powermax HE

Your boiler has tried to light several times but has failed to create a flame, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Primary pressure too high. Reduce CH system pressure. Check/adjust/replace primary expansion vessel 5106287

What causes this fault?

This fault occurs when the boiler's control system attempts to start the combustion process but cannot detect a stable flame. The most common reasons include a worn-out ignition spark, a blockage in the gas supply, or an internal component failing to open the gas valve correctly.

This issue is more frequent during particularly cold spells when high demand on the gas network or a frozen condensate pipe can prevent the boiler from lighting successfully.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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