BoilerFaultCodesWhat the manual says
Manufacturer manualFlame detected with closed gas valve. Check ionization probe/cable. Check condensate outlet not blocked & vent tube clear
What causes this fault?
This fault occurs when the boiler's control system senses a flame internal to the unit even though it hasn't signaled the gas valve to open. The most common cause is a surge of water or moisture backing up into the combustion chamber due to a blockage in the condensate drain or a buildup of carbon on the sensing probe. In some cases, a damaged ignition lead or a failing control board can also send a false electrical signal that mimics the presence of a flame.
This fault is more common during the winter months, as freezing temperatures can cause the external condensate pipe to block with ice, forcing water back into the boiler.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like E20: no call-out fees, no surprise bills.
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Related fault codes
All 59 fault codes on the Powermax HE
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