Medium
P20 on Potterton Powermax HE

Your boiler has too much water in the system, which puts extra stress on the internal components and may cause it to shut down for safety.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

High water pressure (above 2.8 bar)

Shared across the Powermax HE range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water pressure inside your system rises beyond safe operating levels, often caused by a filling loop being left slightly open or a failure in the internal expansion vessel. When the vessel can no longer absorb the natural expansion of heated water, the pressure spikes and triggers an automatic safety shutdown. In some cases, it can also be caused by a faulty internal valve allowing fresh mains water to constantly leak into the heating circuit.

This fault is more common in winter when the heating is first turned on for long periods, as the increased heat causes water to expand and exposes any underlying issues with the expansion vessel.

DIY fix possible

Check that the silver braided filling loop valves are fully closedLocate a radiator and bleed water from it using a radiator key to lower the pressureMonitor the pressure gauge until it returns to between 1.0 and 1.5 barPress the reset button to clear the fault code

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Related fault codes

All 59 fault codes on the Powermax HE

Seeing a different code? Every code this model can display, in one place.

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