High
Safety LOCK-OUT on Potterton Powermax HE

Your boiler has stopped working because it failed to light the flame, so it has purposefully shut itself down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Signalled by the red neon if the burner fails to light after automatic ignition sequence repeats.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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