High Lockout
E85762 on Potterton Powermax HE

Your boiler has detected trapped air or a blockage in the internal pump system, which is preventing water from circulating properly to heat your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Automatic Air Vent

What causes this fault?

This fault occurs when air becomes trapped within the boiler's internal reservoir or the pump itself, creating an air lock that stops water flow. The most common reason is a failure of the automatic air vent to release gases, or a build-up of sludge that has blocked the internal de-aerator assembly.

This issue often surfaces in autumn when the heating is turned back on after summer, causing dormant air bubbles or settled debris to move into the pump system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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