High Lockout
E85901 on Potterton Powermax HE

Your boiler is experiencing a pressure or flow issue with the cold water supply that feeds your hot water tank, meaning you likely have no hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Unvented Inlet Control Group

What causes this fault?

This fault occurs when the safety system detects an issue with the cold water entering your boiler's internal storage tank. It is usually caused by a failure of the inlet control valve, which manages the pressure of the incoming mains water to prevent the system from over-pressurising. If this valve becomes blocked or fails mechanically, the boiler shuts down the hot water production to prevent damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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