High Information
SWITCHED LIVE on Potterton Promax 15 & 24

Your boiler is not receiving the electrical signal from your thermostat or timer telling it to turn on.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No 230V at sL to N; check external controls and mains supply.

What causes this fault?

This fault occurs when the boiler is powered on but isn't receiving the necessary electrical 'command' from your external controls to start heating. The most common reason is a failure in the communication line between your room thermostat, programmer, or motorized valves and the boiler itself. Essentially, the boiler is waiting for a green light to fire up that never arrives because of a fault in those external components.

This issue is frequently discovered during the first cold snap of autumn when homeowners switch their heating back on after months of inactivity, causing stuck motorized valves to fail.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful