Potterton Promax 15 & 24 Fault codes & diagnostics

7 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 15-24 kW 2006-2012 Discontinued
GC Numbers 41-591-6241-591-63

Replaced by: Promax Ultra System

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
7 High

All 7 documented codes

Tap any card for details

Dry-fire Lockout

Your boiler has stopped working because it cannot detect enough water inside to safely heat your home.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • System pressure sensor
  • NTC Thermistor
Ignition Lockout

Your boiler has failed to start because it cannot successfully light or maintain a flame, so it has safely shut itself down to prevent gas buildup.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)
No Fan Run

Your boiler has stopped working because it cannot detect that water is flowing through it properly, so it has shut down to prevent internal damage.

High Engineer only £150-300

Parts commonly replaced

  • Flow switch
  • Flow thermistor
  • Printed circuit board
No Pump Feed

Your boiler has detected a safety issue preventing it from circulating heart or hot water, and it has shut down to protect itself.

High Engineer only £150-300

Parts commonly replaced

  • Safety thermostat
  • Fan thermostat
  • Flow thermistor
  • Condensate trap
No Switched Live

Your boiler is not receiving the electrical signal from your thermostat or programmer telling it to turn on.

High DIY-safe £80-200

What to check first

  1. Ensure your wall thermostat is turned up higher than the current room temperature
  2. Check that your programmer or heating timer is set to 'ON' or 'AUTO'
  3. Check your home's consumer unit (fuse box) to see if any switches have tripped
  4. Replace the batteries in your room thermostat if it has a digital display

Parts commonly replaced

  • Room thermostat
  • External programmer
  • Wiring centre fuse
  • Motorised zone valve
PUMP FEED

Your boiler is unable to send power to the water pump, which means it cannot circulate heat around your home and has shut down for safety.

High Engineer only £180-£450

Parts commonly replaced

  • Main Control Board (PCB)
  • Circulation Pump
  • Wiring Harness
SWITCHED LIVE

Your boiler is not receiving the electrical signal from your thermostat or timer telling it to turn on.

High DIY-safe £80-250

What to check first

  1. Check that your room thermostat is turned up higher than the current room temperature.
  2. Ensure your programmer or heating timer is set to 'ON' or 'AUTO'.
  3. Replace the batteries in your wireless thermostat if the screen is blank or showing a low battery symbol.

Parts commonly replaced

  • Room thermostat
  • Heating programmer
  • Motorised zone valve