High Lockout
E130 on Potterton Promax HE

Your boiler has switched itself off because it has detected that the exhaust gases are becoming too hot, which is a safety feature to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermostat sensor tripped (lockout)

What causes this fault?

This fault occurs when the temperature of the exhaust gases exceeds safe limits, triggering a safety sensor to prevent the plastic internal components from melting. The most common cause is a buildup of debris or lime-scale inside the heat exchanger, which prevents heat from being transferred to the water and pushes it out through the flue instead. It can also be caused by a damaged internal insulation panel or a faulty sensor giving an incorrect reading.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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