High Lockout
E110 on Potterton Promax HE

Your boiler has become too hot and has shut itself down for safety, likely because the water isn't moving through the system correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler overheat tripped

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature limit, triggering a safety sensor to cut the power. The most common reason is that the internal pump has failed or seized, meaning the heat generated by the burner cannot be carried away to your radiators. It can also be caused by a blockage in the pipework or a build-up of air preventing the water from circulating properly.

This fault is frequently seen in autumn when heating systems are turned back on after being idle all summer, which can cause the internal pump to stick or seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful