High Lockout
E125 on Potterton Promax HE

Your boiler has detected that hot water is not moving around the system properly, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Primary water circulation fault

What causes this fault?

This fault occurs when water is unable to flow through the boiler quickly enough, leading to a sudden rise in temperature. The most common reason is a failed internal pump or a blockage in the system caused by a buildup of sludge and debris. It can also happen if there is an air lock or if the radiator valves are all turned off, preventing the heat from escaping.

This fault is frequently seen at the start of autumn when heating systems are turned back on after being idle all summer, which can cause internal pump parts to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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