Emergency Lockout
E384 on Potterton Promax HE

Your boiler thinks a flame is burning even though the gas should be turned off, which causes it to shut down for safety.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Flame detected when gas valve off (false flame)

What causes this fault?

This fault occurs when the boiler's sensors detect a flame after the heating cycle has finished and the gas should be stopped. The most common reason is a component failure, such as a sticking gas valve that is letting tiny amounts of fuel through or a faulty sensor that is incorrectly reporting heat to the main control board.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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